Privacy Policy

Last updated: July 2026

Himkaara is a society under the Department of Prisons & Correctional Services, Himachal Pradesh, working for the welfare, skill development, and reformation of inmates across the state. This Privacy Policy explains how we collect, use, and protect the information you share with us when you visit our website or place an order with us.

1. Information We Collect

When you place an order or contact us through our website, we may collect:

• Your name, phone number, and WhatsApp number

• Your delivery address or preferred pickup location

• Order details (items, quantities, and any special requests)

• Any information you choose to share through our Contact Us form or WhatsApp

We do not collect payment card details through our website, as orders are confirmed and processed directly with our team.

2. How We Use Your Information

The information you provide is used only to:

• Confirm and process your order

• Coordinate delivery, shipping, or pickup arrangements

• Contact you regarding order status, availability, or pre-order timelines

• Respond to queries submitted through the Contact Us page

3. Information Sharing

We do not sell, rent, or trade your personal information to any third party. Your details may only be shared with:

• Courier or logistics partners, where necessary to fulfil delivery of your order

• Relevant Himkaara production units (bakery, handloom, furniture, textile, or handicraft units under the Department of Prisons & Correctional Services), solely for order fulfilment

4. Data Retention

We retain customer order information only as long as necessary to fulfil your order and maintain basic records for accounting and quality purposes.

5. Your Rights

You may contact us at any time to ask what information we hold about you, or to request that it be corrected or deleted, subject to any records we are required to retain.

6. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices. Any updates will be posted on this page.

7. Contact Us

For any questions about this Privacy Policy or how your information is handled, please reach out through our Contact Us page or WhatsApp.